Pick N Drop is an international online retail store offering products across fashion, lifestyle, beauty, accessories, kids, home and other everyday categories.

Pick N Drop is the customer-facing store and trading brand operated by EAGLE MARKETING TECHNOLOGY COMPANY LTD, a company registered in the United Kingdom.

Pick N Drop is operated by EAGLE MARKETING TECHNOLOGY COMPANY LTD, registered in the United Kingdom under Company Registration Number 17145557.

Our UK business address is: 128 City Road, London, EC1V 2NX, United Kingdom.

Our primary supported markets currently include:

• United Kingdom
• United States
• Canada
• Germany
• Australia
• New Zealand

Product and delivery availability may vary depending on the destination, product and applicable fulfillment arrangements.

Select the product you would like to purchase, choose the applicable size, color or other available variation, add the product to your cart and proceed to checkout.

Review your contact information, delivery address, order details and total before completing payment.

Available payment methods are displayed during checkout. Payment options may vary depending on your location, currency and the payment services currently available through our store.

Please refer to the checkout page for the payment methods available for your specific order.

If you need to change your order, please contact us as soon as possible. We will make reasonable efforts to assist before the order enters fulfillment or is dispatched.

Once processing or shipping has started, certain changes may no longer be possible.

Please contact customer support as soon as possible if you wish to cancel an order.

We will make reasonable efforts to cancel the order before fulfillment or dispatch. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Yes. Pick N Drop provides Free Standard Shipping for eligible orders across our supported markets.

Please review our Shipping Policy for current shipping information, applicable destinations and delivery conditions.

Orders are normally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays generally begin processing on the next available business day.

Estimated delivery periods vary depending on the destination. Our current estimates are:

• United States: 8–14 business days
• United Kingdom: 7–14 business days
• European Countries: 8–15 business days
• Canada: 8–15 business days
• Australia & New Zealand: 8–15 business days

These delivery estimates are in addition to the normal 1–3 business day order processing period.

Delivery estimates are not guaranteed and can be affected by customs, public holidays, weather, carrier delays, remote locations or other circumstances outside our reasonable control.

When tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to activate or update after receiving your tracking information.

Pick N Drop operates through an international e-commerce fulfillment model. Depending on the products and destination, items may be processed through different applicable suppliers, warehouses, fulfillment facilities or logistics partners.

As a result, products within the same order may occasionally arrive in separate packages or on different dates.

Occasional delays may occur because of customs processing, carrier disruptions, public holidays, severe weather, high seasonal demand or other transportation-related circumstances.

If your order is significantly delayed beyond the expected delivery period, please contact our customer support team with your order number.

Contact us as soon as possible after placing your order. We will make reasonable efforts to update the information before dispatch.

Once an order has been shipped, changing or redirecting the delivery address may no longer be possible.

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by authorities in the destination country.

Unless specifically stated otherwise during checkout, such charges may not be included in the product price and may be the customer's responsibility.

Requirements vary by country, so customers should refer to applicable local customs or tax rules where necessary.

Pick N Drop provides a 30-day return policy for eligible products. This means an eligible return request should be made within 30 days of receiving the item.

Products must meet the eligibility requirements described in our Return & Refund Policy.

Contact our customer support team before sending anything back.

Please provide your order number, name, reason for return and, where relevant, clear photographs showing any damage, defect or incorrect product.

If the return is accepted, we will provide the appropriate return instructions.

No. Certain products may not be eligible for return because of hygiene, health, safety, personalization or other applicable reasons.

Examples may include opened personal-care products, personalized/custom-made products, perishable goods, applicable gift cards and products marked as final sale or non-returnable where permitted by law.

Please review our Return & Refund Policy or contact us if you are unsure about a particular product.

Please contact us as soon as possible and provide your order information together with clear photos or other relevant evidence of the issue.

We will review the request and, where appropriate, provide a suitable resolution according to our Return & Refund Policy.

After an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are normally processed to the original payment method within 2–4 business days. Your bank, card provider or payment service may require additional time to post the funds to your account.

Unless the product is defective, damaged, incorrect or otherwise eligible for seller-paid return shipping, the customer may be responsible for applicable return shipping costs.

Please contact us before returning any item so we can review the circumstances and provide the appropriate instructions.

You can contact Pick N Drop Customer Support by email or WhatsApp:

Email: picknpay1989@gmail.com
Phone / WhatsApp: +44 7988 599108

For an existing order, please include your order number when contacting us so we can assist you more efficiently.