1. 30-Day Return Policy

You may request a return for an eligible product within 30 days from the date you receive your order.

To qualify for a standard return:

• The return request must be submitted within 30 days of receiving the item.
• The product should be in the same condition in which it was received.
• The product must be unused and unworn, where applicable.
• Original tags should remain attached where applicable.
• Original packaging, accessories and included materials should be retained where reasonably applicable.
• You may be required to provide your order number or other proof of purchase.

2. How to Request a Return

Please contact Pick N Drop before sending any product back. This allows us to review your request and provide the correct return instructions.

When contacting us, please include:

• Full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Photos or relevant evidence for damaged, defective or incorrect items

3. Return Address

The appropriate return address may vary depending on the product, customer location and applicable fulfillment facility.

After your return request has been reviewed and accepted, our support team will provide the correct return instructions and applicable return destination.

6. Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If you receive a product that is damaged, defective, incorrect, missing significant components, or materially different from what you ordered, contact us as soon as reasonably possible.

Depending on the circumstances, an appropriate resolution may include:

• Replacement
• Refund
• Correct item
• Another appropriate remedy

We may request photographs of the item, packaging and shipping label where reasonably necessary to review the issue.

7. Items Damaged After Delivery

Our damaged or defective product protections do not generally cover problems caused after delivery by:

• Misuse
• Improper handling
• Accidental damage
• Unauthorized modification
• Failure to follow product instructions
• Normal wear and tear

8. Exchanges

If you would like a different size, color, model or product, please contact us first.

Where direct exchanges are available, our support team will provide the applicable instructions. In many cases, the fastest option is to return the original eligible product and place a separate order for the desired replacement item.

Product availability cannot be guaranteed during an exchange request.

9. Non-Returnable Products

Certain products may be excluded from change-of-mind returns where permitted by applicable law.

• Personalized or custom-made products
• Perishable goods
• Products that deteriorate or expire rapidly
• Opened personal-care products where valid hygiene restrictions apply
• Sealed goods unsuitable for return for health or hygiene reasons once unsealed
• Gift cards, where applicable
• Products clearly identified as non-returnable before purchase, where legally permitted

10. Sale & Promotional Items

Unless clearly stated otherwise and permitted by applicable law, eligible products purchased during sales or promotional events remain subject to this Return & Refund Policy.

Any special return condition applicable to a specific promotion will be clearly disclosed before purchase.

11. Free Original Shipping

Pick N Drop currently provides Free Standard Shipping to our supported markets.

Because no standard outbound shipping fee is charged on eligible orders, there is normally no original standard shipping charge to refund.

If a customer separately purchases an optional paid or expedited delivery service, treatment of that additional delivery cost will depend on the reason for the return and applicable consumer law.

12. Return Inspection

After a returned product reaches the designated return location, it may be inspected to confirm:

• The correct product was returned
• The condition of the item
• Whether relevant accessories or components are included
• The stated reason for return
• Whether the return meets applicable eligibility requirements

Inspection requirements will not be applied in a way that limits mandatory consumer rights.

15. Refund Method

Approved refunds are generally returned to the original payment method.

For security and fraud-prevention reasons, refunds are not normally sent to an unrelated payment account or another person.

If refunding the original payment method is technically impossible, we will communicate with the customer regarding an appropriate alternative where permitted.

16. Partial Refunds

Where permitted by applicable law, a partial refund may be considered if an eligible returned product has experienced a reduction in value because it was handled beyond what was reasonably necessary to inspect its nature, characteristics or function.

This does not apply where the product was already defective, damaged or incorrect when received.

17. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before it enters fulfillment or is dispatched. Once an order has entered fulfillment or has shipped, immediate cancellation may no longer be operationally possible.

If your order has already been dispatched, applicable return or statutory cancellation rights may still apply after delivery.

18. Customer Rights by Market

Our commercial 30-day return policy operates alongside mandatory consumer protection rights that may apply in the customer's country.

19. UK Consumer Rights

Customers in the United Kingdom may have additional statutory rights under applicable UK consumer protection law.

For qualifying distance purchases, statutory cancellation rights may apply in addition to our commercial 30-day return policy.

Nothing in this policy is intended to exclude, restrict or replace rights that cannot lawfully be limited under UK consumer law.

20. Germany & EU Consumer Rights

Customers purchasing from Germany may have additional rights under applicable German and European Union consumer protection law.

For qualifying distance contracts, statutory withdrawal rights may apply subject to applicable exceptions and legal requirements.

21. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a package does not necessarily constitute an approved return.

Packages returned because of refusal, an incorrect address, unsuccessful delivery attempts or failure to collect will be reviewed according to the circumstances and applicable law.

22. Suspected Fraud or Return Abuse

Where legally permitted, we reserve the right to review return requests involving suspected fraud, materially false claims, repeated abuse of the return process or products that do not correspond to the original order.

23. Proof of Return

When returning an item, we strongly recommend using a shipping method that provides proof of postage and tracking where reasonably available.

Please retain your shipping receipt and tracking information until your return has been completed.

Pick N Drop cannot generally be responsible for a customer-arranged return shipment that is lost before reaching the designated return location, except where applicable law provides otherwise.