1. About Pick N Drop

Pick N Drop is an online retail brand operated by EAGLE MARKETING TECHNOLOGY COMPANY LTD, a company registered in the United Kingdom.

These Terms & Conditions apply to purchases made through the Pick N Drop website and to your use of the website and its related services.

2. Supported Markets

Pick N Drop currently serves customers in the following primary markets:

3. Eligibility to Use Our Store

By using this website or placing an order, you confirm that you are legally capable of entering into a binding purchase agreement under the laws applicable to you.

If you are using the website on behalf of another person or business, you confirm that you have authority to act on their behalf.

4. Product Information

We aim to provide accurate product titles, descriptions, specifications, images, prices and availability information.

However, minor differences may occur in product color, appearance, packaging or presentation due to screen settings, manufacturing updates, photography, supplier changes or other reasonable circumstances.

We reserve the right to correct genuine errors in product information, subject to applicable consumer law.

5. Product Availability

All products are subject to availability.

In rare circumstances, an item may become unavailable after an order is placed. If we cannot fulfill an item, we will contact you and provide an appropriate resolution, such as cancellation and refund of the affected item.

6. Prices & Currency

Product prices are displayed on our website in the applicable storefront currency or currency selected by the customer where available.

Prices may change from time to time. The price applicable to your order is generally the price displayed at the time your order is completed, subject to correction of genuine pricing errors where permitted by law.

Currency conversion rates provided by payment services, banks or card issuers may differ from rates displayed on our website.

7. Taxes, VAT, Duties & Import Charges

Applicable taxes collected directly by Pick N Drop will be shown where relevant during the purchasing process.

International orders may also be subject to VAT, customs duties, import taxes or other charges depending on the destination and local law.

Where these charges are not collected by Pick N Drop, they may be assessed by local authorities or the delivery carrier.

8. Orders

When you submit an order, you are offering to purchase the selected products subject to these Terms & Conditions.

Receipt of an order confirmation does not necessarily mean that every order can be fulfilled in all circumstances.

We may cancel or refuse an order where reasonably necessary due to:

• Product unavailability
• Incorrect product or pricing information
• Payment authorization problems
• Suspected fraud or unauthorized transaction
• Shipping restrictions
• Legal or regulatory requirements

If a paid order is cancelled by us, the applicable amount will be refunded according to the original payment method where appropriate.

9. Payments

Customers must provide valid and authorized payment information when completing a purchase.

Payments may be processed by third-party payment service providers. Pick N Drop does not require customers to send complete payment card numbers through email or WhatsApp.

Your bank, card issuer or payment provider may apply additional authorization, conversion or processing procedures.

10. Free Standard Shipping

Pick N Drop currently offers Free Standard Shipping to eligible orders in our supported markets.

Estimated processing and delivery times are described in our Shipping Policy.

11. Shipping & Delivery

Customers are responsible for providing complete and accurate delivery information.

Orders may occasionally be delivered in separate packages depending on fulfillment arrangements.

For detailed processing times, delivery estimates, tracking and international shipping information, please review our Shipping Policy.

12. Returns & Refunds

Pick N Drop offers a 30-day return policy for eligible products, subject to the conditions contained in our Return & Refund Policy.

Returns should not be sent to our registered office unless our customer support team specifically provides that address as the appropriate return destination.

For eligibility, return costs, damaged items, refund processing and other details, please review our Return & Refund Policy.

13. Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible.

Once an order has entered fulfillment or has been dispatched, cancellation or modification may no longer be operationally possible.

Applicable statutory cancellation rights are not affected.

14. Promotions, Discounts & Coupon Codes

Promotional offers, discount codes and special pricing may be subject to additional conditions disclosed at the time of the offer.

• Promotional codes may have expiry dates.
• Certain products may be excluded.
• Some promotions may not be combined.
• Discounts generally cannot be applied retrospectively.

We reserve the right to withdraw or correct a promotion affected by a genuine technical or pricing error, subject to applicable law.

15. Website Accuracy & Availability

We aim to keep our website accurate, secure and available. However, we do not guarantee that the website will always operate without interruption, technical errors or temporary maintenance.

We may update website content, product information or functionality when reasonably necessary.

16. Acceptable Use

You agree not to misuse the Pick N Drop website.

Prohibited conduct includes:

• Using the website for unlawful purposes
• Attempting unauthorized access to accounts or systems
• Introducing malicious software or harmful code
• Interfering with website security or operation
• Using automated tools in a manner that materially disrupts the service
• Submitting fraudulent orders or payment information
• Impersonating another person without authorization

17. Intellectual Property

Unless otherwise stated, website content owned by Pick N Drop or its applicable licensors—including branding, layout, graphics, written content and other materials—is protected by applicable intellectual property laws.

You may use the website for personal shopping purposes but may not reproduce, distribute, modify or commercially exploit protected content without appropriate permission.

18. Third-Party Services & Links

Our website may use or link to third-party services such as payment processors, delivery providers, analytics services or external websites.

These third parties may operate under their own terms and privacy policies. We are not responsible for independent third-party websites that we do not control, except to the extent responsibility cannot legally be excluded.

19. Privacy & Personal Information

Personal information provided through our website is handled in accordance with our Privacy Policy and applicable data protection law.

Please review our Privacy Policy for information about how customer information may be collected, used and protected.

20. Product Use & Safety

Customers should follow all instructions, warnings and safety information supplied with a product.

Products should only be used for their intended purpose and in accordance with applicable manufacturer instructions.

Nothing in these terms excludes legal responsibilities that cannot lawfully be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Pick N Drop and EAGLE MARKETING TECHNOLOGY COMPANY LTD will not be responsible for losses that are not a reasonably foreseeable result of our breach or failure.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability or consumer remedies that cannot legally be excluded or restricted.

22. Consumer Rights

These Terms & Conditions do not remove mandatory consumer rights that apply in your country.

23. Germany & European Union Customers

Customers in Germany may have additional protections under applicable German and European Union consumer law, including statutory rights applicable to qualifying distance contracts.

Nothing in these Terms & Conditions is intended to replace or limit mandatory withdrawal, product conformity, warranty or consumer remedy rights.

24. Australian & New Zealand Customers

Nothing in these Terms & Conditions excludes consumer guarantees or remedies that cannot legally be excluded under applicable Australian or New Zealand consumer protection law.

25. Fraud Prevention

We may take reasonable steps to protect customers and our business against fraud, unauthorized transactions and abuse.

Orders may be reviewed where unusual or potentially fraudulent activity is detected. This may include requesting reasonable verification before an order is fulfilled.

26. Electronic Communications

By placing an order or contacting us electronically, you agree that order confirmations, shipping updates, customer service responses and other transaction-related communications may be provided electronically.

Marketing communications, where applicable, will be handled in accordance with applicable consent and privacy requirements.

27. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes to our services, business practices, legal obligations or website functionality.

The latest version will be published on this page with the applicable "Last Updated" date.

Changes will not unlawfully remove rights relating to purchases completed before the updated terms became applicable.

28. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. No Waiver

If we do not immediately enforce a provision of these Terms & Conditions, this does not necessarily mean that we waive the right to enforce that provision later.

30. Governing Law

These Terms & Conditions are governed by applicable laws of the United Kingdom, subject to mandatory consumer protection rules that may apply in the customer's country of residence.

31. Related Store Policies

These Terms & Conditions should be read together with our other customer policies, including:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Contact & Customer Support information