1. Where We Ship

Pick N Drop currently serves customers in our primary international markets. Shipping availability may depend on the individual product, delivery address, carrier availability and applicable local restrictions.

2. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment confirmation.

Processing time refers to the period required to verify, prepare, pack and arrange dispatch of your order. It does not include the estimated shipping or transit time.

Orders placed on weekends or applicable public holidays may begin processing on the next available business day.

3. Estimated Delivery Times

Estimated transit times vary depending on the destination, product, carrier and local delivery conditions.

6. Customs, VAT, Duties & Import Charges

International shipments may be subject to customs procedures, import taxes, VAT, duties or other charges depending on the destination country and circumstances of the order.

Any taxes, duties or other charges collected directly by Pick N Drop will be clearly presented where applicable during the purchasing process.

Where such charges are not collected by Pick N Drop, additional import-related charges may be assessed by the applicable local authority or delivery carrier.

Customs procedures may occasionally extend the estimated delivery period.

7. Germany & EU Deliveries

Orders shipped to Germany may be subject to applicable European Union and German consumer, VAT, customs and import requirements.

Where applicable taxes or charges are collected as part of your purchase, they will be reflected during the purchasing process.

Any additional charges not collected by Pick N Drop may be assessed in accordance with applicable local requirements.

8. Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

• Recipient's full name
• Street and building number
• City
• State, province or region where applicable
• Postal or ZIP code
• Destination country
• Telephone number
• Any other required delivery information

If you discover an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the delivery information before dispatch. Once an order has entered fulfillment or has been dispatched, changing or redirecting the shipping address may no longer be possible.

9. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

• Customs clearance or inspections
• Carrier or transportation disruptions
• Public and national holidays
• Severe weather conditions
• High seasonal order volumes
• Remote delivery locations
• Incorrect or incomplete delivery information
• Local regulatory or security procedures

If your order is significantly delayed beyond the expected delivery period, please contact our customer support team for assistance.

10. Multiple Packages

Depending on the products ordered and fulfillment arrangements, items within the same order may occasionally be shipped separately.

Separate packages may arrive on different dates and may have different tracking numbers.

Customers will not be charged an additional standard shipping fee solely because Pick N Drop chooses to divide an order into multiple shipments.

13. Returned, Refused or Unclaimed Packages

A shipment may be returned to us or our applicable fulfillment partner due to circumstances such as:

• Incorrect or incomplete delivery address
• Repeated unsuccessful delivery attempts
• Refusal of delivery
• Failure to collect the shipment
• Other carrier-related delivery issues

If a shipment is returned, please contact our customer support team. We will review the circumstances and advise you regarding the available options in accordance with our applicable policies.

14. Order Changes & Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request where possible. However, once an order has entered fulfillment or has been dispatched, we may be unable to modify or cancel it.

Any applicable return or refund request after dispatch will be handled according to our Return & Refund Policy and applicable consumer rights.

15. Returns & Refunds

Shipping and delivery issues are separate from our general return process. For complete information regarding return eligibility, return timeframes, return procedures, refund processing, damaged items and cancellation rights, please review our Return & Refund Policy.