Refund policy

Last Updated: August 18, 2026

At Pick N Drop, customer satisfaction is important to us. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Please read the following terms carefully before requesting a return, exchange, or refund.

Return Eligibility

To be eligible for a return:

  • The return request must be made within 30 days of receiving the item.

  • The item must be in the same condition in which you received it.

  • The item must be unused, unworn, and undamaged, where applicable.

  • The item must be returned with its original packaging, tags, accessories, and other included materials.

  • A receipt, order confirmation, or other proof of purchase may be required.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact our customer support team:

Email: picknpay1989@gmail.com
Phone / WhatsApp: +44 7988 599108

Please include your order number, name, reason for return, and relevant photos if the item is damaged, defective, or incorrect.

If your return is accepted, we will provide instructions explaining where and how to send the item.

Please do not return any product without contacting us first. Items returned without prior authorization may not be accepted.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise eligible for a seller-paid return, the customer may be responsible for return shipping costs.

If the return is required because of an error on our part, such as receiving an incorrect, damaged, or defective item, please contact us before returning the product so we can provide the appropriate instructions.

Any applicable return shipping costs will be communicated before the return is completed.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible after receiving it.

Please provide your order information and clear photos or other relevant evidence of the issue.

We will review the request and, where appropriate, arrange a replacement, refund, or another suitable resolution.

Exchanges

If you would like to exchange an eligible product, please contact us first.

The fastest way to obtain a different product, size, color, or variation is generally to return the original eligible item and, once the return has been accepted, place a separate order for the replacement item.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, health, safety, personalization, or other reasons.

This may include:

  • Personalized or custom-made products

  • Perishable goods

  • Personal care products that have been opened or used

  • Items that cannot be returned for hygiene or health-protection reasons after being opened

  • Gift cards, where applicable

  • Items marked as final sale or non-returnable before purchase, where permitted by applicable law

If you are unsure whether your item can be returned, please contact us before sending it back.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

We normally process approved refunds within 2–4 business days. Your bank, credit card provider, or payment service may require additional time to post the refund to your account.

If more than 10 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before it is processed or dispatched. However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If the order has already been shipped, you may request an eligible return after receiving it in accordance with this policy.

Refunds for Shipping Charges

Original shipping charges, if any, may not be refundable unless the return results from an error on our part or applicable law requires otherwise.

Any applicable shipping or return charges will be communicated clearly during the return process.

Contact Us

If you have questions regarding a return, refund, exchange, damaged product, or your order, please contact Pick N Drop Customer Support:

Email: picknpay1989@gmail.com
Phone / WhatsApp: +44 7988 599108

We will review your request and provide the appropriate assistance.