Refund policy

30-Day Money Back Guarantee:
We offer a 30-day money-back guarantee, which means you have 30 days from the date of receiving your item to request a return.

Eligibility for Returns:

To be eligible for a return, the item must be in the same condition as when you received it and in its original packaging. A receipt or proof of purchase will also be required.

Initiating a Return:

To start a return, please contact us at info@puffora.com. We will provide you with instructions on where and how to send your package. Please note that we will not accept items returned to us without prior authorization.

Damages, Issues, and Exchanges:

• Damages and Issues: We kindly request that you inspect your order upon reception. If you find that the item is defective, damaged, or if you receive the wrong item, please contact us immediately. This will enable us to evaluate the issue and take appropriate corrective action.

• Exchanges: If you wish to exchange an item, the quickest way to ensure you get what you want is to return the original item once your return is accepted. After approval, you can make a separate purchase for the new item.

Refunds:

We will notify you as soon as we receive and inspect your return. If the refund is approved, it will be automatically processed to your original payment method within 2-4 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund. If more than 10 business days have elapsed since we approved your return, please contact us at info@puffora.com for further assistance.