Shipping policy

We are happy to inform you that we offer free worldwide shipping on all orders! Please note that orders are typically processed and shipped within 72 hours after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Protection

If shipping protection is added to your order, we will happily reship it in case of any shipping complications, damages, or if your package was stolen.

Shipping Times

We strive to ensure your order is delivered in a timely manner. However, please keep in mind that shipping times can vary due to factors such as location, shipping method, customs procedures, and unforeseen circumstances.

Shipping Place

we have 2 shipping Branch. One is in China & One is in Bangladesh. After ship your products we will share tracking details. 

 Estimated Shipping Times:

• United States: 8-14 business days
• Canada: 8-14 business days
• United Kingdom: 8-14 business days
• Europe: 8-15 business days
• Australia: 10-15 business days
• Rest of World: 12-15 business days

Delivery Responsibility

Once your order has been shipped, our responsibility for your order ends, and the shipping company assumes responsibility for its safe and timely delivery. In the event of any issues or complications with the delivery of your order, we will assist by providing you with the necessary information to contact the shipping company directly.

We are not liable for any delays, loss, damage, or other issues that may arise during the shipping process once the package has left our facility. However, if shipping protection was purchased, we will gladly reship your order under these circumstances.

Customs and International Orders

For international orders, please be aware that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. We are not responsible for delays due to customs clearance processes.

Delivery Attempts and Post Office Pick-Up

If our courier service attempts delivery and you are unavailable, or if you fail to pick up the package from the local post office within the stipulated timeframe, you will be responsible for any fees associated with returning the package to us. Any delays caused by these circumstances are also not our responsibility.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on our website's Tracking Page or the courier's website.

Incorrect Shipping Information

It is crucial that you input the correct shipping address during checkout. In cases where incorrect address information is provided, or if the package is stolen or misplaced by the shipping company, the responsibility for these issues lies with the customer or the shipping company. We will do our best to assist in resolving such matters, but a full refund will only be provided if the issue is directly attributable to our error.
If you have not received your order after 30 days since placing it, please don't hesitate to contact us or email us at info@puffora.com, and we will be happy to assist you.